Platform · Hotel Control Centre
Your hotel’s control centre.
Hotel Control Centre audits your rates, channels, commissions and parity every day, then shows your team what to fix first. Every property in one login, with a strategist behind every finding.
Hotel Control Centre
Eleven checks. Every day. Ranked.
The Control Centre reads the reports your PMS, channel manager and booking engine already send, runs the audits and ranks what it finds. Re-run any audit, email the report to your owner, or ask it a question in plain English.
Every issue, sorted by the audit that found it.
Each morning starts with a ranked list, not a pile of reports. Every finding is logged and tracked until someone resolves it, with the oldest open issue always in view.
Know what each OTA really charges you.
Commission Audit matches every OTA statement against your reservations. Any booking charged above your agreed rate, or charged after it was cancelled, is flagged, with the overcharge in money for each period.
Your website against every listing that sells you.
OTA Parity compares what a guest sees on your own website with what each OTA shows for the same hotel: rooms, star rating, facilities, photos, wording and offers. Every difference is graded, so the ones that cost bookings get fixed first.
On the books, last year, forecast and budget. One table.
Occupancy, room nights, ADR and revenue for every month, side by side: what is on the books today, the same date last year, your forecast and your budget. The gap to budget is visible in January, not December.
See how your own website converts.
Searches, reservations, conversion, room nights, revenue and ADR from your booking engine, month by month against last year. Slice it by check-in, check-out or search date.
Which offers moved the rate, and which only discounted it.
Your average rate over any range, from one month to five years and ahead, with the stay window of every promotion marked on the line.
Workspace
- Portfolio dashboard
- Properties
- Services
- Team and roles
- Strategic business intelligence
Revenue
- Overview
- Event management
- Channel pickup
- Pickup and cancellations
- Booking pace
- Rate changes
- Length-of-stay calendar
- Audit calendar
- Findings
- Repeat guests
- Offers intelligence
Property breakdown
- Annual summary
- Profile productivity
- Booking engine analytics
- Commission audit
- OTA parity
On every screen
- Ask AIQuestions about your numbers, answered in plain English.
- Email reportSend the day’s findings to your owner or GM.
- Re-run auditCheck again the moment a fix goes in.
- AlertsUpcoming bookings worth a closer look, flagged before arrival.
The products
Eight products. One login.
Use them with our team, or add one to the systems you already run. Pick a product to see the screen your team would work in.
Revenue
Distribution
Intelligence
Guests
Agentic core
Revenue
Revenue Management System
Know what to charge tonight and next Saturday. Recommended rates you approve in a click, or let run on your rules.
| Night | Recommended | |
|---|---|---|
| Fri 13 Nov | $268+$20 | Approve |
| Sat 14 Nov | $282+$18 | Approved |
| Sun 15 Nov | $229−$9 | Approve |
Revenue
Business Intelligence
See how your hotel is really doing: RevPAR, channel mix and what each booking cost you, without the spreadsheet.
RevPAR by month
Channel mix, room nights
Distribution
Central Reservation System
One place for your rates and rooms, with your own website always the best place to book.
| Room type | Mon 9 | Tue 10 | Wed 11 | Thu 12 | Fri 13 | Sat 14 | Sun 15 |
|---|---|---|---|---|---|---|---|
| Deluxe king42 rooms | $22411 left | $2289 left | $2328 left | $2366 left | $2484 left | $264Min 2 | $2387 left |
| Premier sea view24 rooms | $2647 left | $2686 left | $2726 left | $2764 left | $2923 left | $3121 left | $2825 left |
| Junior suite12 rooms | $3384 left | $3444 left | $3483 left | $3523 left | $372CTA | $3981 left | $3583 left |
| Pool villa8 villas | $5063 left | $5123 left | $5182 left | $5242 left | $5561 left | SoldStop sell | $5342 left |
Distribution
Channel Manager
Update every OTA and wholesaler at once. Overbookings and undercuts are caught before they cost you.
| Channel | Rate | Status |
|---|---|---|
| Direct (CRS) | $264 | Best rate |
| Booking.com | $264 | In parity |
| Expedia | $264 | In parity |
| Agoda | $264 | In parity |
| Trip.com | $264 | In parity |
| Hotelbeds | $264 | Fixed 09:42 |
| Wholesaler B | Net | Paused |
Leak trace · Hotelbeds
Intelligence
Rate Intelligence
See what the hotels around you charge, every day, so you never price blind.
| Property | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Your hotel | $224 | $228 | $232 | $236 | $248 | $264 | $238 |
| Comp 1 · 5★ beach | $236 | $240 | $242 | $246 | $266 | $282 | $252 |
| Comp 2 · 5★ beach | $230 | $236 | $238 | $244 | $259 | $274 | $244 |
| Comp 3 · 5★ spa | $249 | $251 | $255 | Sold out | $281 | $302 | $260 |
| Comp 4 · 4★ boutique | $195 | $198 | $198 | $205 | $219 | $236 | $210 |
| Median | $233 | $238 | $240 | $244 | $263 | $278 | $248 |
Intelligence
Reputation Intelligence
Know what guests say about you and your competitors, and fix what keeps coming up.
Themes
“The villa was spotless and the team remembered us. Check-in took forty minutes though.”
“Breakfast by the pool is the best part of the stay.”
“Lovely room, but the Wi-Fi drops in the garden wing.”
Fed to service · extra check-in cover on Friday afternoons
Guests
CRM
Bring past guests back to book direct, with campaigns that run on their own.
Agentic core
AI agents
Your hotel’s revenue agents: they do the daily work on pricing, parity, replies and bidding, within rules you set.
Move rates within 15% of BAR. Anything outside the band goes to your strategist.
Pull leaks under $40 at once. Escalate any wholesale contract breach.
Reply in your brand’s voice. Hand groups over 8 rooms to a person.
Adjust bids inside a $400 daily cap, weighted to nights that need pickup.
Human in the loop
Agents that act. People who answer for them.
Agents do the volume around the clock. Approval rules you set decide what they may do alone, and a full audit trail shows every action and who signed it off.
Watch
Demand, parity, sentiment and pace, second by second.
Act
Rates pushed, restrictions set, guests answered, bids adjusted.
Answer to a human
Approval rules you set, and a full audit trail of every action.
Governance
You stay in control.
The controls an owner, an auditor and a general manager each expect to see before an agent touches a rate.
Security
SOC 2 ready controls
Access, data handling and change management built to audit standard.
AI
Human-supervised AI
Brand-trained, content-guarded replies, with escalation rules you control. A strategist answers for every decision that matters.
Integration
Works with your PMS and CRS
No rip-and-replace. We connect to the systems your team already uses, and your team keeps working the way it does today.
Integrations
Works with the systems you already run.
Property management and distribution systems your team knows, connected without a migration project.
Property management
Eight systems
Distribution
Five systems
