Products/Business Intelligence/Reputation Intelligence
Review and sentiment analysis for hotels
Reviews from booking sites and social platforms in one place, read by language AI that sorts what guests love and what keeps going wrong, for you and your competitors.
Guest sentiment, last 90 days
412 reviews across 32 sites
“Lovely room, but check-in took forty minutes.”
Figures across the hotels on our platform.
The problem
“We find out about a problem from a one-star review, three weeks after it happened.”
Reviews are spread across booking sites, review sites and social media, in many languages. Most hotels read some of them, reply to a few, and never see the patterns.
What it costs you today
Language AI
Every review is read and tagged by theme and sentiment as it arrives. Instead of reading 400 reviews, you see that check-in time and Wi-Fi in one wing are what is holding your score back.
Top themes, last 90 days
Illustrative example.
Accountability
Complaints are routed by department, so housekeeping, front office and F&B each see their own list. You can see what was raised, who owns it and whether it was fixed.
This week by department
Illustrative example.
Everything included
One feed for every review site and social platform, with alerts for the ones that need a reply today.
Language AI groups comments into cleanliness, service, food and more, so the fix is obvious.
Complaints go to the team that owns them, and you can see they get resolved.
Your score and themes next to the hotels guests compare you with.
Who it’s for
Know what guests say everywhere, without hiring a team to read it.
Track guest sentiment across source markets and languages.
Compare properties on the same themes and spot group-wide issues.
Getting started
Booking sites, review sites and social platforms, in every language.
Every review tagged by theme and sentiment, as it arrives.
A weekly report and alerts for the issues that cost you bookings.
Questions
32 review and booking sites and 7 social platforms, including the major OTAs and review sites in your markets.
Yes, 45 languages are read and grouped into the same themes as English reviews.
Replies are part of our Online Reputation Management service, which runs on the same data.
Reviews are collected continuously, with alerts for the ones that need a reply today.
We monitor and reply to reviews across 32 sites in 45 languages, in your hotel’s voice, and turn what guests say into fixes that lift your score.
Learn moreProduct · Business IntelligenceRate IntelligenceYour compset’s rates and availability across OTAs, metasearch and their own booking engines, read every day, so every price move you make is informed, not a guess.
Learn moreProduct · CRMCRMA hotel CRM that turns stays and feedback into guest profiles, finds your promoters, and runs the campaigns that bring them back to book with you.
Learn morePart of our AI search service, run by one team on one contract.
See the serviceA 30-minute call with a strategist, using your hotel’s live rates and channels. Or start with a free Profit Health Check, sent within 48 hours.