Solutions/Reputation/Reputation management
Online reputation management for hotels
We monitor and reply to reviews across 32 sites in 45 languages, in your hotel’s voice, and turn what guests say into fixes that lift your score.
Review, Booking.com
Replied in your hotel’s voice
7.0 “Lovely room, but check-in took forty minutes.”
Thank you, Anna. You’re right, and we’ve added a second desk at peak times. We’d love to welcome you back.
Reply drafted · approved by your team · postedFigures across the hotels on our platform.
The problem
“We meant to reply to that review. Now it’s the first thing guests see.”
Guests read reviews, and so do AI assistants. Unanswered complaints and a slipping score quietly send bookings to the hotel next door.
What it costs you today
Replies in your voice
Our team drafts a personal reply to every review, in your tone and in the guest’s language, and posts it after your approval.
This month
Illustrative example.
From complaints to fixes
Recurring issues are grouped by theme and sent to the team that can fix them. Happy guests are asked to share their stay at the right moment.
Online score
Illustrative example.
Everything included
Every review answered, written to sound like your team, approved by you.
Recurring issues grouped by theme and sent to the team that can fix them.
Guests who loved their stay are asked at the right moment.
Your score and themes next to the hotels guests compare you with.
Score, volume and themes, with what we changed.
Who it’s for
Professional review management without the workload.
Replies in every guest’s language.
Consistent voice and reporting across properties.
Getting started
Every review site and social platform, in every language.
Replies drafted in your voice and posted after your approval.
Monthly themes and fixes that lift your score.
Questions
Yes, in your voice, after approval by your team.
32 review sites and 7 social platforms, in 45 languages.
We aim to reply to every review within a day.
No one can ethically remove genuine reviews. We help you answer them well and fix what caused them.
Reviews from booking sites and social platforms in one place, read by language AI that sorts what guests love and what keeps going wrong, for you and your competitors.
Learn moreSolution · MarketingSocial mediaContent, community and paid social for hotels, run by a team that reports bookings and reach, not just likes.
Learn moreSolution · MarketingSEOSEO for hotels in the age of AI answers: content, structured data and authority that put your own website ahead of the OTAs on Google and in ChatGPT, Gemini, Claude and Perplexity.
Learn morePart of our AI search service, run by one team on one contract.
See the serviceA 30-minute call with a strategist, using your hotel’s live rates and channels. Or start with a free Profit Health Check, sent within 48 hours.