Solutions/Marketing/Email marketing
Email marketing for hotels
Segmented campaigns, pre-arrival journeys and win-back emails, built from your guest data and designed for the phone.
Pre-arrival email
Sent 3 days before check-in
Hi Anna, your ocean suite is almost ready.
Add an airport transfer or a sunset dinner before you arrive.Results
Figures across the hotels on our platform.
The problem
“We have thousands of past guest emails and we never use them.”
Email is the cheapest way to bring a guest back, yet most hotels send one generic newsletter a quarter, if that.
What it costs you today
Automated journeys
Pre-arrival upsells, post-stay thank-yous, anniversary offers and win-back emails that run on their own, triggered by real bookings and dates.
Journeys running
Illustrative example.
Campaigns that convert
Seasonal campaigns and offers for each segment, designed mobile first and tested before every send.
Benchmarks across our hotels
Everything included
Segments by stay, market and interest, each with its own message.
A steady rhythm of useful emails, not just discounts.
Anniversaries, birthdays and pre-arrival moments, sent automatically.
Every booking from email is a booking without commission.
Templates built and tested for mobile first.
Who it’s for
Your cheapest source of direct bookings.
Pre-arrival upsells and seasonal returns.
Cross-sell properties to the guests you already have.
Getting started
Your guest list, deduplicated and split by what guests care about.
Campaigns and automated journeys in your brand.
Opens, clicks and bookings reported for every send.
Questions
Your PMS, booking engine and website sign-ups, cleaned and combined with consent.
Yes, in your brand, approved by you before sending.
Our platform sends around 15 million emails a year across our hotels.
Opens and clicks, but above all direct bookings and revenue.
A hotel CRM that turns stays and feedback into guest profiles, finds your promoters, and runs the campaigns that bring them back to book with you.
Learn moreSolution · MarketingSocial mediaContent, community and paid social for hotels, run by a team that reports bookings and reach, not just likes.
Learn moreSolution · Digital assetsApp developmentBranded apps for hotels and groups that let guests book, check in, add to their stay and chat with you, with members rates that bring them back direct.
Learn morePart of our Direct booking service, run by one team on one contract.
See the serviceA 30-minute call with a strategist, using your hotel’s live rates and channels. Or start with a free Profit Health Check, sent within 48 hours.